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نام کاربری یا کلمه عبور خود را فراموش کرده ام. چه کار می توانم بکنم؟

Scroll down to see the images and accompanying text explaining what to do when you lose your bidball username or password.

On any page on bidball, scroll down a bit and click on the "Request new password" link that is located on the left-hand side of the page just below the sign in box.

Next, enter in your user name or e-mail address into the field provided and then click on the "E-mail new password" button.

You should now see a notice in green text stating that an e-mail has been sent to you regarding your bidball password.

Check your e-mail for the message, the "from" e-mail will be "Bidball Support".
You should receive it within a couple of minutes, normally almost instantly.

After opening the e-mail, click on the long link included in the e-mail message.

You will be taken to bidball where you'll see a page similar to the one in the image above.
Click on the "Login" button shown.

You can now create and enter in a new password. You can also change the e-mail address associated with your bidball account if you would like.
At the top of the page, there should be a notice letting you know that the link in the e-mail address can only be used once, so it will no longer be any good after using it.

After creating your new password, scroll down and click the "Submit" button.

Now you'll see a notice letting you know that your new password has been saved.
That's it, you can use your new password the next time you log in to bidball.

Click on the link below to continue on to the next "How to use" tutorial:
How do I update my bidball account information?

Or, click on the "How to use" link located below and to the right, to go back to the main "How to use" tutorial page.